Quick answers to common questions about our products, ordering, and services
Our MOQ varies by product type. For standard EVA foam pads and rubber pads, the MOQ is typically 1,000 pieces per size. For custom die-cut shapes, MOQ starts at 5,000 pieces. We accept sample orders (100-500 pcs) for evaluation. For industrial double-sided tape, MOQ is 10 rolls per specification. Contact us with your specific requirements — we're flexible and will work with you to find a solution.
Yes, we provide free samples of standard stock products (typically 5-20 pieces per item). For custom specifications that require new tooling, the sample fee depends on mold complexity. Sample shipping costs are typically covered by the customer, but we can often include samples with your first bulk order at no extra charge. Samples ship within 1-3 working days.
Simply contact us through the inquiry form on our Contact page, email info@tulax.net, or reach us on WhatsApp. Tell us the product type, dimensions, material preference, quantity, and any special requirements. We'll provide a detailed quotation within 24 hours. After confirmation, we'll send a proforma invoice. Production begins upon receipt of deposit (typically 30%, balance before shipping).
Absolutely — custom manufacturing is what we do. You can provide drawings (CAD, PDF, or hand sketch with dimensions), and we'll produce to your exact specifications. Available customization includes: dimensions (any size), shape (rectangle, circle, ring, die-cut custom), thickness (0.5mm-50mm), material (EVA, CR, EPDM, Silicone, PU), hardness (Shore A38-A90), adhesive type (single-sided, double-sided, or none), and color. Custom mold development typically takes 3-7 days.
Yes. We offer full OEM and private label service. Options include: custom printed backing cards, branded poly bags, custom color boxes, barcode/UPC labeling, and Amazon FNSKU labeling. We can also provide neutral/plain packaging if you prefer to add your own branding later. MOQ for custom packaging is typically 5,000-10,000 units per design.
We ship globally via: Express courier (DHL, FedEx, UPS, TNT) — fastest, 3-7 days; Air freight — economical for medium volumes, 7-12 days; Sea freight — most economical for bulk orders, 15-35 days; Rail freight — good balance for Europe, 15-20 days. We support EXW, FOB Shenzhen, and DDP terms. For Amazon sellers, we offer FBA-ready prep including labeling and palletizing. We'll recommend the best method based on your order size, urgency, and destination.
Standard stock products: 3-7 working days. Custom die-cut products: 7-15 working days (includes mold making). Large volume orders (100,000+ pieces): please add 3-5 days. Express samples: 1-3 days. We always confirm the exact lead time in your quotation and keep you updated on production progress. Rush orders can often be accommodated — please mention urgency when inquiring.
We accept: T/T (bank transfer) — preferred for orders above $1,000; PayPal — convenient for sample orders and small quantities; Alibaba Trade Assurance — provides buyer protection for first-time customers; L/C (Letter of Credit) — available for orders above $10,000. Standard payment terms: 30% deposit to start production, 70% balance before shipping. For regular customers, we offer flexible terms including net 30 days upon approval.
Yes. Our standard EVA, silicone, and rubber product ranges are RoHS (2011/65/EU) and REACH (EC 1907/2006) compliant. We can provide SGS third-party test reports for specific products upon request. If you require compliance documentation for a specific regulation or destination market, please mention this in your inquiry — we'll include the relevant certificates with your quotation.
Our manufacturing partners operate under ISO 9001:2015 certified quality management systems. We maintain rigorous internal QC procedures including incoming material inspection (IQC), in-process quality control (IPQC), final quality control (FQC), and outgoing quality control (OQC) following AQL 2.5 sampling standards. Every batch retains samples for 12 months for traceability.
We offer six material families: EVA foam (closed-cell, Shore A38-A90, general purpose cushioning); Neoprene/CR (oil-resistant, weather-proof, industrial); EPDM rubber (UV/ozone resistant, outdoor/automotive); Silicone (high-temp, food-grade available, -40°C to +200°C); PU polyurethane (slow-rebound, high density, impact absorption); Acrylic PSA tape (high-bond, permanent, replaces mechanical fasteners). Not sure which material fits? Just tell us your application and we'll recommend.
Yes. Technical Data Sheets (TDS) and Material Safety Data Sheets (MSDS/SDS) are available for all our standard product lines. These documents include physical properties (density, hardness, tensile strength, elongation, compression set), thermal performance data, chemical resistance information, and safe handling guidelines. Please request the specific documents you need through our Contact page, and we'll email them promptly.
We primarily use high-performance acrylic pressure-sensitive adhesive (PSA) for most applications — offering excellent initial tack, long-term holding power, and wide temperature resistance (-30°C to +120°C). For specialized needs, we also offer: hot-melt adhesive (lower cost, good for indoor use), silicone adhesive (extreme temperature resistance), and removable/low-residue adhesive. Tell us your substrate (metal, glass, plastic, painted surface) and we'll recommend the best adhesive system.
Yes, we have extensive experience supporting Amazon FBA sellers. Our FBA-ready services include: FNSKU labeling, poly bagging with suffocation warnings, bundle packaging, carton labeling per Amazon requirements, and palletizing. We understand Amazon's strict packaging and labeling requirements and ensure compliance. We can ship directly to Amazon fulfillment centers in the US, Europe, Japan, and other markets.
Our products are used across many industries including: furniture manufacturing (anti-slip feet, protective pads), electronics (device cushioning, thermal pads), automotive (trim attachment, vibration damping), construction (sealing gaskets, mounting tape), signage and display (permanent mounting), home appliances (anti-vibration feet), medical devices (silicone cushioning), and consumer goods (general purpose adhesive pads). Whatever your industry, we likely have a solution.
We stand behind our products. If you receive any defective or non-conforming items, please notify us within 7 days of receipt with photos and a description of the issue. We will arrange replacement or refund based on the situation. For quality disputes, we can arrange third-party inspection (SGS, Bureau Veritas) at our cost if the issue is confirmed to be manufacturing-related. We recommend testing samples before placing bulk orders to ensure the product meets your specific application requirements.